Terms & Conditions
I consent to The Jolly Melodies Music Company contacting me to send me each half term's newsletter containing enrolment information and for any other reason relating to the running of classes i.e notification of cancellations, information relating to sessions. Emails may be sent from class for kids, outlook or wix email addresses. You may unsubscribe from emails at any time.
Your booking is not confirmed until payment has been received, please see information from your class teacher on payment deadlines.
Waiting lists/post-trial sessions:
If a space becomes available for a class you are on the waiting list for, or you have been offered a space following a trial, I will book you into the class and send an invoice. Please decline or accept and pay for the space within 24 hours, after which if a response or payment has not been settled, I will cancel your booking, remove you from the register and will assume you no longer need your space and will offer it to the next person. You may be on more than one waiting list, and may be offered a space in more than one class, so please choose your preferred class and reject the other. You may add yourself to the waiting list again, or book into any other class at any time.
If you have to miss a class:
If you can't make one of your sessions during the term due to illness/holiday etc then unfortunately I cannot offer refunds for this due to having to cover my own costs but I do offer some great alternatives for you...
-You may be able to swap to another session I run during the week (see my timetable and pop me a message)
-You can ‘SEND A FRIEND’ to take your spot in class on the day you can't make it (you must let me know in advance, pop me a message/email)
- If you can't attend class due to childcare, you are welcome to bring other children with you to your class (please contact me to let me know in advance where possible)
Class cancellations: I will always try my best to give you as much notice as possible of any cancellations however, if it is due to illness then this may be short notice. If classes need to be cancelled, the quickest way for me to contact everyone at once is by email but I will also try to text anyone who may not have seen this.
Notices will also be posted on Facebook so make sure you are following my page if you can.
If a class is cancelled by the teacher, you will be refunded for the cancelled class or invited to carry over to the following term.
If classes are cancelled short-term due to temporary circumstances beyond my control, such as a venue issue or bad weather, you will be directed to Zoom online classes or the Facebook online class.
If the issue is ongoing, such as a Lockdown, classes will continue online with the option of live Zooms or recorded classes with your usual teacher or you will have the option to freeze your class fee until in person classes resume.
Refunds and credits will be processed at the end of the term. Please allow 5-10 days for monies to appear in your account. If you pay by bank transfer, you will need to provide me with your bank details for me to send the refund and this information will be requested by me. If you pay through class for kids the refund will be sent to the card you paid by.
Terms and conditions updated April 2022
Music with Mummy Privacy Policy
Music with Mummy takes the privacy of our customers seriously and will ensure your personal information is kept secure.
How we use information about you
We need to process information about you or your child for the following reasons:
• Contractual purposes
To provide the musical activity you have requested, communicate with you about this activity, changes to our terms and conditions and to process payments (if relevant).
• Legitimate interests
To meet the legitimate aims of the classes. This includes: Maintaining class attendance records and contact details for emergency purposes. Responding to any comments, questions or complaints you may send us. Filming and taking photos to promote the classes on our website, social media account and in communications. You have the right to object to any of the above uses of your information by contacting us. Please note that in some cases, this may affect our ability to carry out the things we need to do for you to take part in our classes.
• Legal reasons
To comply with applicable laws and protect legitimate Music with Mummy interests and legal rights. This includes, but is not limited to the use of your information relating to legal claims and compliance and regulatory activity.
• Marketing
With your consent, we may send you information by email, or via social media about Music with Mummy news, activities, products and opportunities that we think will be of interest to you. You can ask us to stop sending you this information at any point by contacting us at musicwithdebbie@outlook.com
Why we share your information
We will not share your information with any other organisations except with your consent or in exceptional/emergency circumstances where we believe that the sharing of information about you is vital to protect you, your child or another person. Where there is a change in the Music with Mummy franchisee for your area, we will provide your contact details to the local Regional Co-ordinator/Head Office so that your classes can continue.
Individual rights
You have the right to see the personal information we hold about you. You can request a copy of this information by writing to us. If you leave Music with Mummy classes, you can request to have your details deleted.
Changes to the privacy notice
We keep our privacy notices under regular review. This privacy notice was last updated on 1st April 2018.
MUSIC WITH MUMMY CONSENT FORM - USE OF IMAGES AND/OR WORDS
In order for Music with Mummy to comply with new data protection regulation (GDPR), it is necessary to obtain your written consent to use your image or words for the purpose of promoting Music with Mummy. You should only agree to Music with Mummy using your photograph, film or words if you feel completely happy to do so. You should not sign this consent form if you feel under any pressure or obligation to do so.
How we may use your photograph, film and words: Music with Mummy may use your photograph, film and words for the purposes of promotion, education and development of its’ classes e.g. to publicise events, in newspaper articles, magazines and other media such as websites, information leaflets, electronic newsletters and presentations.
What if I change my mind? Once an article or image is published and in circulation (e.g. newsletters, website images) it can be copied and used by others. However, you can contact Music with Mummy at any point and ask us not to use your image or words for any new purposes. We will comply with this request and will also do our best to stop others using your image or words, although we cannot guarantee this. Please note that we will be unable to remove images that have already been used in publications or publicity material.
How long will Music with Mummy retain my images? We will retain any photographs, film or words until you withdraw your consent.
Where you do not grant consent I will not be able to use your personal data; (so for example I may not be able to let you know about forthcoming classes and events); except in certain limited situations, such as where required to do so by law or to protect members of the public from serious harm. You can find out more about how we use your data from our “Privacy Notice” which is also available from our website.
You can withdraw or change your consent at any time by contacting me at musicwithdebbie@outlook.com Please note that all processing of your personal data will cease once you have withdrawn consent, other than where this is required by law, but this will not affect any personal data that has already been processed prior to this point.